By Judith Lamont, Ph.D. – Enterprise content management (ECM) has been changing its focus and has become a feature-rich, dynamic content services solution that addresses numerous business problems, ranging from contract lifecycle management to integrating heterogeneous medical systems.

OmniTRAX is a railroad and transportation management company that requires nearly 150 different types of contracts to support its agreements with customers and partners. Preparing and reviewing the contracts required at least 14 days and sometimes up to 40 days, depending on how many agreements were required for a job. Several employees might be dedicated just to searching for the contracts needed, and during these searches, the work of other employees was slowed or even stopped as they waited for the documents. Read more: