By Kevin Flanagan – Advances in artificial intelligence and business process automation are already giving public servants in federal, state and local government new and better tools to tackle their work — and their missions.

But if government agencies are to reap the benefits of those tools — and the full promise of digital transformation — it’s important that agency leaders lay out a vision for the potential of “intelligent automation” and ensure their teams are developing a roadmap to get there.

What does intelligent automation look like, why does it matter, and how can agencies invest intelligently when technologies like AI, machine learning and cloud services are all evolving so quickly?

While each of those technologies — along with countless applications, APIs and microservices — are helping to automate common business processes, many agencies continue to face a fundamental dilemma: how to convert and connect vast repositories of content into more fluid and actionable workflows. Read on: