2020 ECM Emotional Footprint Awards (Photo: Business Wire)

• Nuxeo
• DocuWare
• Xerox DocuShare

Nuxeo ECM’s software users said that they were happiest with product enhancements that they never got charged extra for, and that they found the vendor to be inspiring. DocuWare’s users were most satisfied with how the vendor is continually improving, while Xerox’s DocuShare users expressed major satisfaction with the vendor’s respectfulness and trustworthiness.

Each of these ECM vendors earned a Net Emotional Footprint score of well above the average of 86%. The Emotional Footprint Diamond illustrates the customer experience with software vendors, showing a complex relationship spanning procurement, implementation, service and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. Read On:

Funny, that’s what I think too. Docuware!!!