By Virender Jeet – The demand for remote operations and distributed work capabilities has seen a major uptick over the past year, with no signs of slowing down. This has caused significant disruption for document-centric, manual, and partially automated processes. Enterprises, across all industries, are racing to stay competitive by modernizing their content services and creating a boundaryless workplace—one that empowers knowledge workers with anytime-anywhere access to information, in order to collaborate effectively and deliver contextual customer service.

Content is essential for modern businesses to function. It is integral to every type of transaction, and therefore, it is imperative that enterprises implement a strategy that seamlessly embeds content across their business applications.

Additionally, the mandate for real-time transactions requires automated content processing and intelligence. Furthermore, as contextual engagement and speed continue to play a crucial role in customer interactions, process automation has become the ultimate key to effective content management. Read On: