By Diego Bartolome – Artificial intelligence (AI) already impacts our daily lives in ways we never imagined just a few years ago – and in ways that we’re unaware of now. From self-driving cars to voice-assisted devices to predictive text messaging, AI has become a necessary and unavoidable part of our society, including in the workplace.

Data shows that the use of AI in business is increasing. In 2019, a Gartner report stated that 37% of organizations had implemented AI in some capacity. Most recently, Gartner predicted that the global AI software market would be worth $62.5 billion by the end of this year, a 21% jump from the previous year.

While AI’s impact is undeniable, consumers’ concerns about the ethics and security of AI technology persist. Because of this, companies must strive to alleviate these concerns by always protecting customer data when employing AI-enabled technology.

Any consumer-facing organization that employs AI technology must act responsibly, especially when customer data is involved. Tech leaders using AI must give equal focus to two responsibilities at all times: reducing the biases of the models and preserving the confidentiality and privacy of data. Read On: