Evolving technology has changed human lives beyond recognition. Can you imagine, for instance, trying to find a new restaurant or finding the location of your next meeting without the assistance of Google Maps? There’s no question that our day-to-day lives are now powered by technology.

This is true for businesses as well. It is nearly impossible to run a growing business without any technological support especially if you’ve got your sights on process excellence. Improving the efficiency of processes with finely honed workflow management systems is critical for organizations that wish to exceed customers’ expectations.

Digital workflows came into existence in the 1980s. Initially, they were used to route document images within a document management system and to route financial documents within financial systems. Soon, an independent workflow system was created. What was touted to be just a buzzword evolved over decades to become the quintessential means to improving process efficiency in organizations. Read more: