Why do we keep posting articles that are similar to this. Because for the handful of people who may see one of these on a given day will need to see it multiple times before it really starts to sink in. That’s just how we absorb new ideas for the most part.

Nearly anyone I’ve ever spoken to about content management thinks it’s a good idea. But until you press that specific “hot button” an idea is all it will be. During a meeting last week, the discussion was going well but there was really no “WOW”. Then, further along in the conversation, we circled back to the ability to upload images in real time and this time the customer lit up. “That would save us some much time”, they said. Now they were on-board and ready to close. Once again demonstrating the measure of how a proposed system is going to benefit a “process” (in this case getting the images to the office immediately allowing the workers in the field to stay in the field) is one reason why closing decisions are made.

Many organisations face significant challenges when it comes to storing, managing and accessing company information and content. The global COVID-19 pandemic, which has brought remote working and hybrid/smarter workspaces to the fore, has also accentuated the value of instant, digital access to information. Enterprise content management (content services) can solve these challenges.

ECM refers to the tools, technology and processes that enable organisations to digitally manage all their content, centrally and securely. This eliminates information silos and provides employees with timeous access to relevant information, while still offering individual business units the flexibility to react quickly to changing conditions.

Across a variety of industries, companies are reaping the considerable benefits of ECM, including enhanced operational efficiencies, decreased cost of compliance and improved customer service. The significant impact on a company’s bottom line comes from automating the back-office processes that keep staff from focusing on customer-facing opportunities. Read On: