By Laurence Hart – In a mature information program, information is directly accessible in every system in which people are working. But, to support this, information must be available in multiple contexts. For example, a bank can access your personal … Continue reading →
By Ian Raine – As global organizations create ever larger volumes of highly sensitive, confidential and commercially valuable content, how those documents and emails are accessed, collaborated-on and secured in traditional document and content management platforms becomes a business-critical decision. … Continue reading →
By Laurence Hart – Many organizations are adopting the content services approach to solving enterprise content management challenges. When organizations implement content services properly, business requirements are embedded in the back end and user experience evolves independently from the platform. This division … Continue reading →
By David Roe – Enterprise content management (ECM) has moved on from the big proprietary systems of the early 2000s to the agile, flexible, cloud based content management systems (CMS) of today. Enterprises looking to invest in content services need to consider … Continue reading →
A little over two years ago Gartner announced it was rebranding its Enterprise Content Management (ECM) Magic Quadrant and renaming it the Magic Quadrant for Content Services. The change, Gartner assured everyone, was not just wordplay, but reflected a profound … Continue reading →
Laurence Hart – Every day, business employees use a variety of systems — including ERP, case management systems and email — to get work done. While users create many documents and spreadsheets, they are often thought of as specific business … Continue reading →
By Tess Hanna – Since Gartner Inc. declared that Enterprise Content Management (ECM) was dead in early 2017, the popularity of content services has increased. Though ECM is supposedly dead, some organizations still make use of ECM solutions, while others shifted to content services. Not … Continue reading →
By Jonathan Bordoli – A cloud content services approach distributes core functions of the CMS to separate microservices units for use by modules of an integrated stack or independent applications using common APIs. Those units might include content tagging services, … Continue reading →