By Adam Bertram – Robotic process automation, or RPA, is a technology for automating business processes using robots. RPA is useful for offloading low-level, repetitive tasks from humans to machines, so humans can focus on more complex problems.

As we enter the post-pandemic period, state and local governments are eager to reduce workloads for civil servants and improve productivity. Instead of hiring additional workers and increasing payroll costs to complete the tasks, RPA can provide an opportunity to eliminate simple but time-consuming tasks, freeing up employees to tackle bigger problems.

The U.S. General Services Administration has started implementing RPA to modernize its workflows, saving 5,000 labor hours since January 2022. It expects to save 32,000 hours of labor upon program completion in October 2023.

Here are the top uses for robotic process automation in the public sector. This list reflects present-day state and local government priorities.  Read On: