RPA bots act in place of human operators, having first gained prominence in the manufacturing industry where low-skilled, labor-intensive tasks were highly prevalent. The introduction of RPA bots was not necessarily to replace human labor, but to displace and reallocate it for more productive endeavors.

In places like contact centers, for instance, they do a lot of the repetitive and boring tasks so that human agents are free to focus on more creative, value-adding tasks.

Typically, RPA bots work using an API, but they can also function and interact at a graphical user interface layer to execute complex workflows.

While RPA accelerates productivity, not all tasks, processes, or environments are ideal for process automation.  Read On: