I am not quite sure how, ultimately, you could have one withot the other. Digital Transformation by ideal definition would include RPA-like automation.

By Stephanie Overby – “RPA can touch the back, middle, and front offices with dramatic reductions in cost, increases in speed, improved compliance, et cetera,” says Wagner. RPA can also relieve employees of their most mundane of their responsibilities, freeing them up to do more intellectually demanding work. Many RPA solutions are beginning to integrate cognitive capabilities, increasing their value proposition.

RPA is not on its own an intelligent solution. As Everest Group explains in its RPA primer, “RPA is a deterministic solution, the outcome of which is known; used mostly for transactional activities and standardized processes.” Some common RPA use cases include order processing, financial report generation, IT support, and data aggregation and reconciliation.

However, as organizations proceed along their digital transformation journeys, the fact that many RPA solutions are beginning to integrate cognitive capabilities increases their value proposition.

For example, RPA might be coupled with intelligent character recognition (ICR) and optical character recognition (OCR). Contact center RPA applications might incorporate natural language processing (NLP) and natural language generation (NLG) to enable chatbots. Read On: