With user adoption being the most frequent reason for ECM implementation failures, number one on this list speaks directly to that point.

Written by Joan Honig – When companies start looking at document management software, they may initially focus on the backend and overall functions and features. Instead, they should be asking, “How well would this system work for our average user?” Having the best functionality isn’t worth much if half of the people on your team can’t figure it out.

Keep in mind that document management is a cross-platform application. To get the most from the solution, it needs to be usable for everybody, from accountants and engineers to the business office and employees who work on the factory floor.

When you’re changing behaviors inside of a company to achieve business value, if user adoption is slow, it’s going to take longer for an organization to realize that value.

Through targeted and well-planned training, users should quickly be able to see how document management solutions benefit them every single day. A focus on training and rapid user adoption increases a company’s speed toward meeting its goal.

This is one of the most important aspects of choosing a digital document management solution: Consider your users on the micro and macro level. Read On: