The only problem with this would be Asio is the ConnectWise cloud instance so these enhancements will not be available to those organizations who prefer on-prem.

ConnectWise, a software company dedicated to the success of technology solutions providers (TSPs), has made significant advancements in its Robotic Process Automation (RPA) solution and ConnectWise Sidekick, both of which leverage workflows, bots, and artificial intelligence (AI) within the ConnectWise Asio platform. These developments improve the partner experience and transform service delivery to small and medium-sized businesses (SMBs), freeing them from mundane, repetitive tasks and empowering them to focus on strategic initiatives.

ConnectWise RPA and ConnectWise Sidekick are integral components of the Asio platform, designed to enable greater automation, enhance efficiency, and accelerate business growth specifically for managed service providers (MSPs). By incorporating RPA options and AI functionality for technicians and seamlessly integrating them within the Asio Platform, MSPs can optimize efficiency, reduce costs, and generate additional revenue by implementing a fee structure that is not solely reliant on labor expenses. The solutions offer partners the flexibility to choose alternative problem-solving approaches based on the strengths of the respective technology.

ConnectWise RPA was initially introduced to boost team productivity and streamline operations by prioritizing daily tasks and addressing critical issues. However, ConnectWise’s commitment to innovation and empowering the IT channel ecosystem has led to more advancements in its RPA technology. These enhancements include: