Digital employee takes on tedious paperwork at hospitals
By Veronica Combs – Imagine a co-worker who takes over the most boring parts of your job, follows instructions perfectly, and gets smarter over time. A Columbus company is using computer vision and robotic process automation to create just that type of employee for hospitals. Olive is both the “digital employee” designed for repetitive administrative tasks and the company that built the service.
Olive is now “working” in more than 500 US hospitals in 41 states. CEO Sean Lane said the software robot is designed to work in several departments, including revenue cycle, information technology, clinical administration, and human resources. Lane said Olive uses computer vision, robotic process automation, machine learning, and deep learning to take in data, understand it, and then take action.
“She’s looking for information she needs to complete the job or to provide additional information to a human,” Lane said.
Olive uses computer vision to collect that information by reading it off the screen and searching in documents. Read On:
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