By Jim Nicol – If organizations want to get further down the road (faster) in their digital transformation journey, they’re going to need fuel. And not just any type will cut it: They need artificial intelligence. Over the last few … Continue reading →
By Dom Nicastro – “Most websites you go to today for businesses, a human is writing the rules to say which content to recommend,” Paul Roetzer, CEO and founder of the Marketing Artificial Intelligence Institute, told CMSWire in a CX Decoded Podcast. “What … Continue reading →
So we’re mashing together all of the current digital transformation participants into a new term. Bottom line, it’s still just a solution. By Dana Leigh – The nature of automation means that new technologies, ideas and solutions are frequently developed and … Continue reading →
While this article is mostly about ElectroNeek’s funding efforts to me the real story is introducing RPA into the MSP environment. Speeding up ticket triage and billing would be two areas to focus on. By Joe Panettieri – ElectroNeek, a … Continue reading →
With Microsoft making things progressively more difficult using SharePoint Designer-built workflows moving to Power Automate seems to then answer going forward. We have done some projects with it and are looking to rebuild an entire lengthy workflow in PA. Training … Continue reading →
Computer scientist Michael I. Jordan, a leading AI researcher, says today’s artificial intelligence systems aren’t actually intelligent and people should stop talking about them as if they were: They are showing human-level competence in low-level pattern recognition skills, but at the cognitive level … Continue reading →
By revolutionising business processes and workflows, robotic process automation (RPA) offers a multitude of benefits. Sascha Cutura, the chief executive officer of transformation specialist convedo, walks through the nine steps to harness its power. The world today is changing rapidly in … Continue reading →
When many accountants hear the term “workflow software,” they immediately think of the tax preparation process. While workflow is important in tax prep, it is certainly not limited to just this area of practice, or for that matter, only to … Continue reading →
By Joe Labbe – With all the hype around robotic process automation (RPA), it can be helpful to remember that the vast majority of the data running through RPA automations originates or terminates with a document. In fact, I’d estimate that about … Continue reading →
Inspect what you expect! By Andrew Bredenkamp – When companies produce bad content, the results can be disastrous. The technology industry has plenty of examples: Microsoft’s chatbot Tay, operational for less than 24 hours before it began spouting racist and sexist … Continue reading →