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Customers reject basic robot interactions in fine margins for automation

Cybercon Services Knowledge Log Posted on March 14, 2022 by Rick BackusMarch 14, 2022

This comes as no great surprise. Think about the last time you were in auto-attendant hell with no way to escape. It’s maddening. If you don’t give users the alternative to speak with real human you risk losing them as … Continue reading →

Posted in Robotic Process Automation | Tagged Robotic Process Automation | Leave a reply

Power BI platform adds new data prep, mobile capabilities

Cybercon Services Knowledge Log Posted on March 11, 2022 by Rick BackusMarch 11, 2022

Among them, Dynamic M Query Parameters to support SQL Server has the potential to be particularly useful to Power BI platform users, according to Doug Henschen, an analyst at Constellation Research. Dynamic M Query Parameters is a data preparation tool that enables … Continue reading →

Posted in Power BI | Tagged Power BI | Leave a reply

Conti ransomware gang’s internal chats leaked

Cybercon Services Knowledge Log Posted on March 10, 2022 by Rick BackusMarch 10, 2022

Seriously? Not affiliated with any government, but will use our resources in order to strike back due to American cyber aggression. Sorry comrade, not sorry. By Zack Whittaker – A cache of chat logs belonging to the Conti ransomware group … Continue reading →

Posted in Ransomware | Tagged Ransomware | Leave a reply

Senate passes major cybersecurity legislation to force reporting of cyberattacks

Cybercon Services Knowledge Log Posted on March 8, 2022 by Rick BackusMarch 8, 2022

By Geneva Sands – The Senate on Tuesday passed major cybersecurity legation, moving one step closer toward forcing critical infrastructure companies to report cyberattacks and ransomware payments. The passage comes as federal officials have repeatedly warned of the potential for Russian cyberattacks against … Continue reading →

Posted in Ransomware | Tagged Ransomware | Leave a reply

Workflow automation: What it is and how it can make your job easier

Cybercon Services Knowledge Log Posted on March 7, 2022 by Rick BackusMarch 7, 2022

AP is a great place to start with process automation and AI. By nature AP invoices are considered “unstable data”. Meaning the data we want is there but not always in the same place on the geometry of the page. … Continue reading →

Posted in AI, Business Process Automation | Tagged AI, Business Process Automation | Leave a reply

Mind of its own: Will “general AI” be like an alien invasion?

Cybercon Services Knowledge Log Posted on March 4, 2022 by Rick BackusMarch 4, 2022

See yesterday’s beginning remarks By Louis Rosenberg – An alien species is headed toward earth. Many experts predict it will get here within 20 years, while others suggest it may take a little longer. Either way, there is little doubt … Continue reading →

Posted in AI, Artificial Intelligence | Tagged AI, Artificial Intelligence | Leave a reply

Artificial intelligence is only as ethical as the people who use it

Cybercon Services Knowledge Log Posted on March 3, 2022 by Rick BackusMarch 3, 2022

As with other conundrums of the day (guns don’t kill people, people kill people for example) the course of evolution for AI is squarely on the shoulders of both those developing it and those who will leverage it’s capabilities. Just … Continue reading →

Posted in AI, Artificial Intelligence | Tagged AI, Artificial Intelligence | Leave a reply

Accelerating Business Process Automation With AI

Cybercon Services Knowledge Log Posted on March 1, 2022 by Rick BackusMarch 1, 2022

This acronym-laden article makes the point that adding some outside intelligence to workflow will spur greater efficiencies for end-users. By Geetika Tandon – Business process automation (BPA) has been around for more than two decades and has mainly been associated with digitizing … Continue reading →

Posted in AI, BPA, Business Process Automation, RPA | Tagged BPA, Business Process Automation | Leave a reply

How can enterprise content management benefit your business?

Cybercon Services Knowledge Log Posted on February 28, 2022 by Rick BackusFebruary 28, 2022

Why do we keep posting articles that are similar to this. Because for the handful of people who may see one of these on a given day will need to see it multiple times before it really starts to sink … Continue reading →

Posted in ECM, Enterprise Content Management | Tagged ECM, Enterprise Content Management | Leave a reply

The Wednesday Draft

Cybercon Services Knowledge Log Posted on February 23, 2022 by Rick BackusFebruary 23, 2022

There has been criticism expressed that this blog is simply a repost of other writer’s content. That is absolutely true in the sense that when I find content that is interesting and/or relevant I will readily share it here. I … Continue reading →

Posted in Blog, Personal | Tagged Blog, Personal | Leave a reply

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